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Testimonials
Awesome Job
Response from the owner: Thanks for the fantastic review! We're happy to have served you well.
He did the best he could on an AC unit nearly 50 years old!
Response from the owner: We appreciate your feedback and the 5-star rating! It means a lot to us.
Response from the owner: Your 5-star review made our day! Thanks for choosing us.
Response from the owner: Thank you for your kind review! Your satisfaction is our top priority.
We got home from the Gator game Saturday night to find the house at 83 degrees and no AC. Mid-Fla was the only company that answered the phone and was able to send a tech, as it was after 9pm. Parker quickly diagnosed and fixed the issue and we could sleep in a cool home!
Response from the owner: Thanks for the fantastic review! We're happy to have served you well.
Updated to 4 stars- after trouble with receiving maintenance the next day a gentleman from the management team reached out to make things right. He listenedintently to my concerns and put my mind at ease about receiving future service. I could see this becoming a five star review after another interaction with this company based on the care that the management team had for making things right with me. I feel that it is important to be transparent about what did happen with my initial experience below but want to reiterate that my perception of the company is much more positive after being contacted by Logan in management.The problematic experience: The first tech was very professional and nice, yet did something that caused the AC unit to shut off for the rest of the day. He came back later that evening, and we hoped the issue was fixed but instead water started leaking inside because the condensation line was in some way blocked. The tech had not done anything to address that during his second visit. I had trouble getting a tech out in a timely manner to fix this due in part to the office staff. I followed up and a tech was sent to fully fix the problem. Later was contacted by management and reassured that this would be addressed and that the office staff would receive coaching.
Response from the owner: Dear Olivia, Thank you for taking the time to leave us your feedback. We apologize for any inconvenience and frustration you experienced during your recent maintenance visit with us. We take great pride in providing exceptional service and it seems that we have missed the mark with your appointment. We appreciate your kind words about our first technician, but we are concerned to hear that the second visit resulted in further issues with your AC unit. We would like to assure you that we will be looking into this matter to ensure it does not happen again in the future. Your feedback is important to us and we will use it to improve our services. We are deeply sorry for the miscommunication and delay in addressing the leakage issue. We will use this as a learning opportunity to improve our processes and ensure better communication with our customers in the future. Please don't hesitate to reach out to us if you have any concerns or questions about the state of your AC unit. We are always here to help and ensure your satisfaction. Once again, we appreciate your feedback and we hope to have the opportunity to make things right for you. Please allow us to earn back your trust and give us another chance to provide you with exceptional service. Warm regards, The Mid-Florida Heating & Air Team
Response from the owner: We appreciate your feedback and the 5-star rating! It means a lot to us.
The technician was very polite seemed like he was very knowledgeable, he showed me what he thought was the problem and That it should be corrected as soon as possible. The cost to correct the problem would cost me $349. I told him I didn’t have the funds at this time but I will get back to them. In the meantime, I contacted my warranty company and had somebody come out and check the problem. The cost for the warranty company to come out was $85. That technician told me that there wasn’t a problem. He showed me exactly what I showed him on the picture that I had taken when the other technician was here and told him what the technician said to me. so I had to have the warranty company come out because that’s what I paid them for, but I only had them come out for no reason according to him and I had to pay him $85 to tell me that there is nothing wrong. I feel that the Mid Florida Heating & air conditioning company should reimburse me for that $85 that I had to spend for no reason.
Response from the owner: Dear Diane, Thank you for taking the time to leave a review for Mid-Florida Heating & Air. We appreciate your feedback and are happy to hear that our technician was polite and knowledgeable during their visit. We apologize for any inconvenience with the cost of the repair. We understand that it may not have been the ideal timing for you, but we always strive to provide competitive pricing for our services. We're glad you took the time to seek a second opinion with your warranty company, and we're sorry to hear that they were not able to find an issue with your unit. We are committed to providing the highest level of service and want to make sure our customers are completely satisfied. Please contact us if there are any further concerns, and we will do our best to help. Thank you again for choosing Mid-Florida Heating & Air. Best regards, Logan Mid-Florida Heating & Air
Helpful, informative, showed me how to troubleshoot myself. Professional and efficient and very likable.
Response from the owner: Thanks for the fantastic review! We're happy to have served you well.
Abel and Ish came to our home to get our air conditioner working. They worked well together and kept my husband and I informed about what they were dealing with. They solved the problem and we appreciate them. Thank you!
Response from the owner: Thank you for your kind review! Your satisfaction is our top priority.
Great Service! The technician, Parker was extremely professional, knowledgeable with a great attitude!
Response from the owner: Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Fast and friendly service. Our tech John came out after hours and quickly fixed our A/C system.
Response from the owner: Your 5-star review made our day! Thanks for choosing us.
Technician was informative, clean & polite. I would like the pictures taken, thought they would have been sent with receipt, quote. Thank you
Response from the owner: Thank you for your review! We’re glad to hear that our technician was informative, clean, and polite during your service. We apologize for the oversight regarding the pictures; they should have been sent with your receipt. We’ll make sure to send them to you promptly.If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again
Excellent work and customer service. Parker was Polite and respectful and did an excellent job. Job site was clean. Recommend this company highly.
Josh is an excellent technician. I can rely on his recommendations. Mid-Fla Heating & Air Conditioning is privileged to have such a team member.
Response from the owner: Dear Janice, Thank you for taking the time to leave us such a fantastic 5-star review! We are thrilled to have provided you with an excellent experience. We are lucky to have Josh as a part of our team, and we are glad to hear that you can rely on his recommendations. We appreciate your kind words and look forward to serving you in the future. Thank you for choosing Mid-Florida Heating & Air Conditioning. Best regardsCraig
Update 2: As expected, Anthony, who was just put in charge in Melbourne, went above and beyond to correct the issues and kept me updated along the way. The same great service I came to expect from him and the Extreme team for many years. I now have a fully functioning quality system that works as expected. I’m leaving the below to show the problems but updating the review as I’m confident it’s simply growing pains with the new company structure. With the recent changes locally I’m sure they’ll be back to the traditional service we’ve come to expect.Update 1: Spoke to Anthony who serviced my AC for years with Extreme and he's working to get everything sorted. I'm confident he will, and I will update accordingly.Shortened due to length:After 10+ years as an Extreme Air customer, I had to replace my 14-year-old AH on August 1st. Mid Florida quickly diagnosed the old system but suggested system replacement due to high repair costs.I had concerns about using my existing filter with the new system, which was a different brand, and about the quality of the installation. I was assured that the filter would work and that the installation would be done correctly. I was told the installers would arrive between 9-10am the next day, but they arrived in the afternoon instead.While the installers were professional, they lacked familiarity with the system that was new to them, needing assistance from other techs. The system's performance was within their acceptable limits, but not optimal. The air filter was not connected as promised, and it was unclear how to fix this issue. I was assured the office would follow up, but no one contacted me.Additionally, the installation had other issues that weren’t initially seen. The air handler was not tightly sealed, leading to excessive sweating and pooling water on the deck. There were also gaps around the base, allowing smoke to be drawn in, indicating poor installation.I have reached out multiple times but have yet to receive a response.
Response from the owner: Hi Kevin! Thank you so much for taking the time to leave us a 5-star review. We are so glad that you had a positive experience with Mid-Florida Heating & Air. We truly appreciate your business and are grateful for your support. If you have any friends or family in need of HVAC services, please don't hesitate to refer them to us. Thanks again for choosing us! - The Mid-Florida Heating & Air Team
Chris Clubb was extremely professional, courteous and very knowledgeable, regarding an explanation of my heat pump and cooling system. He thoroughly explained every aspect of how the system is designed to run, how it is presently operating, and what can be done to improve the efficiency of my system. He is an asset to your company. He was truly patient and helpful, answering all of my questions and addressing my concerns, regarding the issues I’m experiencing with my heating and cooling. This information helps me make an educated decision regarding what work I need done immediately, versus work I may have done in the future. He did a thorough analysis on the equipment, without any pressure towards talking me into doing the work. The choice was entirely up to me. I now understand what and why this repair and maintenance should be performed. Kudos to an honest trustworthy individual.Sincerely,Judy Malizia
Response from the owner: Dear Judy, thank you so much for taking the time to leave us a 5-star review for Mid-Florida Heating & Air! We are thrilled to hear that Chris Clubb provided you with an exceptional experience. Thank you for highlighting his professionalism, knowledge, and patience during his visit with you. We appreciate your trust in our company and will always strive to provide the best service and explanations for our customers. We are grateful to have Chris as a valuable asset to our team. Thank you for choosing Mid-Florida Heating & Air, and please don't hesitate to reach out to us if you have any further questions or concerns. Sincerely, the team at Mid-Florida Heating & Air.
Jason S. was was very informative, He explained everything in terms that was easy for me to understand, Jason also gave tips on how I could avoid future problems and save money. I really appreciate the timely service that got my home cool and comfortable. Thank you Jason.
Response from the owner: Hi Debra, Thank you so much for taking the time to leave such a kind and detailed review about your recent experience with our technician Jason. We are thrilled to hear that he was able to provide you with informative and easy-to-understand explanations, as well as helpful tips to avoid future problems and save on costs. We are also happy to know that our service was able to bring cool and comfortable temperatures back to your home. Your satisfaction is our top priority, and we truly appreciate your support and trust in our services. Thanks again for choosing Mid-Florida Heating & Air! Sincerely, Craig from Mid-Florida Heating & Air
Tyrus did a great job for us. He identified a small problem and addressed it before it became a big, expensive problem. He was efficient, courteous and professional, and is a credit to Mid-Fla.
Response from the owner: Hi Nancy, thank you for your kind words and for choosing Mid-Florida Heating & Air. We're happy to hear that Tyrus provided top-notch service by addressing the issue before it escalated. We strive for efficiency, courtesy, and professionalism in all our work, and we're glad that Tyrus delivered on that. It's reviews like yours that make us love what we do even more. Thanks for recognizing our team member and for choosing us as your HVAC provider. We appreciate your business and look forward to serving you in the future. - The team at Mid-Florida Heating & Air
All the homes that I have owned and that's many, have never dealt with such an incredible company. They were so kind, so understanding and went out of their way to work with what was going on with my air conditioner. I would give them 10 Stars if they were up there. I highly recommend them you will not be sorry.
Response from the owner: Wow, thank you for such an amazing 5-star review! We're truly honored by your kind words and thrilled to hear that you had such a positive experience with our team. Going above and beyond for our customers is always our goal, and we're so glad we could help with your air conditioning. Your recommendation means the world to us, and we’re grateful for your trust. If you ever need anything in the future, we’re here for you!
Response from the owner: Thank you for the 5-star review! We're glad to hear you were satisfied with our service on your AC system. Your feedback means a lot to us, and we look forward to serving you again in the future!
My drain was plugged! He arrived on schedule, explained what the problem was and cleared it with fast. Checked out the system and explained everything. Efficient , courteous and professional! Nice job.
Response from the owner: Hi Barbara, thank you so much for taking the time to leave us a 5-star review for your experience with Mid-Florida Heating & Air! We appreciate your kind words about our efficiency, courtesy, and professionalism. It was a pleasure to serve you and we're happy that we could quickly resolve your issue with your drain. We hope you continue to choose us for all your heating and air needs in the future. Thank you again for your support! - The Mid-Florida Heating & Air team
This could have been a one-star review. Mid-FL installed a new Traine a.c. system in our home which wasn't functioning well from the beginning. It didn't cool well and didn't pull down the house humidity at all. I called Mid-FL, and they sent out Jim the very next day. Jim was great. A very knowledgeable and capable trouble shooter. He didn't stop when he found one issue, but checked out the entire system, finding three issues from the initial installation that he quickly fixed. Now, the system works great. Jim is a valuable asset. Thanks, Mid-FL and Jim for making things right.
Response from the owner: Thank you so much for your 5-star review and for sharing your experience with us. We’re sorry to hear that your new system wasn’t functioning properly from the start, but we’re glad that Jim was able to turn things around for you. It’s great to hear that his thoroughness and expertise made a big difference in getting your system working perfectly. Jim truly is a valuable asset to our team, and we’ll make sure to pass along your kind words to him. We appreciate your patience and trust in us to make things right, and we’re here if you need anything in the future!
Ken Walters was amazing!!!! Great job fixing the problem. Very professional & knew exactly what he was doing to solve problem. Mid Florida has a great employee having Ken Walters working for them!!!!
Response from the owner: Hi Kim, thank you so much for leaving us a 5-star review! We're thrilled to hear that Ken Walters provided you with amazing service and solved your problem with professionalism and expertise. We're lucky to have him as part of our team at Mid-Florida Heating & Air. Thank you again for your support and we look forward to working with you in the future. -Mid-Florida Heating & Air
Called, came same day. Fix the problem and did a thorough job. I subscribed to a maintenance plan. The person that came out was very professional and answered all questions.
Response from the owner: i Debra, thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our service and that you decided to subscribe to our maintenance plan. We are always here to answer any questions you may have. Your satisfaction is our top priority and we look forward to providing you with excellent service in the future. Thank you for choosing Mid-Florida Heating & Air!
He was very professional and he did his job very well thank you so much for your service
Response from the owner: Thank you for the 5-star review! We're glad to hear you were satisfied with our service on your AC system. Your feedback means a lot to us, and we look forward to serving you again in the future!
Five stars for Jim, as always. He consistently goes way above and beyond!
Response from the owner: Hi Patti, thank you so much for taking the time to leave us a 5-star review! We are happy to hear that Jim always goes above and beyond to provide exceptional service. We appreciate your continued support and look forward to working with you again in the future. - The Mid-Florida Heating & Air team
Shane was great! They are courteous and friendly no matter what time you call them. Service is excellent and fast. They set the bar so high that other companies just cannot compete with them for Customer Service, Service and Installation. I would never call enyone else.
Response from the owner: Hi Sylvia Anglen, Thank you so much for your kind words! We strive to provide the best customer service and service and installation possible, and it's great to hear that we have achieved that. We are so glad that you will never call anyone else and we look forward to serving you in the future. Thank you!
Thanks guy you are amazing I love they you work and company communication God bless
Response from the owner: Thank you so much for this fantastic review, Hiram! We truly appreciate your kind words and are grateful for the opportunity to work with you. It brings us great joy to hear that you are pleased with our work and communication. Thank you for choosing Mid-Florida Heating & Air
Response from the owner: Hi Angela, thank you so much for your 5-star review for Mid-Florida Heating & Air! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We're glad we could provide you with top-notch service. Your satisfaction is our top priority, and we're grateful for your support. Thank you again for choosing us for your heating and air needs. - The Team at Mid-Florida Heating & Air
Josh was concerned , polite, informative and thorough. Will ask for him to perform the bi-annual servicing of the unit
Response from the owner: Dear Carol M, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that Josh provided you with top-notch service and that you will request him for your future bi-annual servicing needs. We value your loyalty to Mid-Florida Heating & Air and are grateful to have you as a valued customer. If there is anything else we can assist you with, please don't hesitate to reach out to us. We are always happy to help.
I have used Mid Fla (Extreme Air) for 15+ years and they are the best by far. Charlie with Mid Fla came out today after another company (newer home they installed unit) had came last week and said everything was fine. Everything was not fine as my electric bill had increased by 33% (when we were not home 3 out of 4 weeks) and the outside unit ran while interior unit did not run at the same time. Within minutes Charlie with Mid Fla found the issue and fixed it. Charlie was awesome, respectful and very very good at his job. I will never use another company again.Thanks again.
Response from the owner: Hi Dan, thank you so much for taking the time to leave us a 5-star review! We truly appreciate your loyalty and trust in Mid-Florida Heating & Air for the past 15 years. We are thrilled to hear that our technician, Charlie, was able to quickly identify and resolve the issue with your unit. We take pride in providing top-notch service and it's great to hear that Charlie was able to demonstrate that. We are sorry for any inconvenience you experienced with your electric bill, but are glad we were able to help. Thank you for choosing us and we look forward to serving you for many more years to come. Warm regards, Craig from Mid-Florida Heating & Air.
We didn’t realize our ac was out till we got home around 7pm. Jim was out around 9pm and got the issue solved super quick. Saved the day! Friendly and fast!
Response from the owner: Thank you for the 5-star review! We're thrilled to hear that you received quick, knowledgeable service and that we were able to solve the problem efficiently. It's great to know you're cool again! We appreciate your feedback and look forward to serving you in the future.
Response from the owner: Thank you for the 5-star review! We're thrilled to hear that you found our service super fast, affordable, and honest. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again!
Replaced the entire system with a new 3.5 Goodman. Unit is very quite and cools better than when we bought the house over 30 years ago. Only took a couple of hours to replace everything and after the syetem running a few hours house got down to 74 during the day. Never happered with the old unit...Great job, great price!!!
I would like to take a minute to praise the people at Mid-Florida for going the extra mile fixing the Carrier Split Air unit they installed two years ago. The model was newly released at that time and proved subpar during the two years it ran. When it quit this last time the people at Mid Florida service went to bat for me with Carrier and had a completely new wall unit of an improved model sent and installed. All at no charge as they had determined the unit had not met specifications promised. I can’t thank them enough for not only standing behind their service promise but going beyond and seeing that Carrier stood behind their product as well. Thank you Mid Florida Service Department, it is rare to see this amount of customer care these days.
They did an awesome job. My husband has eyes of a Hawk. An Eagle and he was so pleased with the work they did. Thank you, recommend to anybody.
Jared Wilhelm was a big help making me understand how the a/c works and its problems. He was patient and knowledgeable. I'd like to have him for future maintenance visits if possible.
Mid-Fla Heating & Air did an excellent job. They even built a new deck platform for the air handler. They really do know what thir doing. Especially Logan. I highly recommend them!
Friendly and fast service. Explained everything thoroughly and gave me options to choose from. And explain what each option would do for me. My air went out in the middle of the day of Saturday. He got to us within two hours time. And got us up and running within an hour. Thank you Jason.
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