Water Heater

Anxiety free communication, very thorough with detail of my preventive maintenance service, no up sale, just advisement of potential issues that may arise in the future. Keep up the good work!

Called for maintenance and they came out the very next morning and Ken was our service technician and he was amazing! Very thorough, friendly and professional. He did a great job! Highly recommend

Tyrus Cato was very professional and courteous and helpful and knowledgeable. It is a pleasure working with Tyrus Cato. Thank you so much for the excellent work. Jackie Frazier

Individual was very professional and knew what he was talking about.

Prior to MidFlorida buying out Extreme Air and Heating I had established an excellent relationship with Extreme. The buyout appears to have been a mistake for me to continue the service for my two Mini split units and my two Trane units. Prior to the buyout when anything happened to any of my units the warranty had taken care of all cost. Apparently without any notice I find myself having to pay the cost of any repair parts and wait on the company (Mishibishu) to refund MidFlorida in order for me to get my money refunded. February 10, 2025 I paid $691.00 and to date (20 April 2025) I have received no refund from MidFlorida. I contacted Mishibishu on the matter and still awaiting a response.

My second issue is a $12,137.00 problem MidFlorida appears to just ignore. I have two Trane units installed in 2017 with a 10-year warranty. Documents from the Builder (Joyal), Trane, and the installation company has verified this. Extreme Air and MidFlorida both have serviced these units with Trane handling all parts under warranty without a problem. On June 6, 2024 one of my Trane units required a technician to diagnose a problem. The Technician indicated a part was required and presented his diagnosis as "he was not sure if the part will fix the problem and the cost was extremely high. He presented this new type unit with newer technology as a replacement at a cost of $12,137.00
We asked about the warranty and was told there was not any warranty on the unit. Respecting his professional option we purchase and had the Trane replaced.

Months later I had a service call on Trane unit number Two. A different Technician diagnosed the problem and provided information of the situation and told me the Trane is still under the warranty and check so was the other Trane unit we had replaced at $12,137. After checking with the Builder, Trane and Installation company everyone indicated the same. February 26,2025 I met with MidFlorida Office Manager to address the situation where I felt we were victims of improper information to make a sale. Of course I'm told the situation will be looked into. March 10, 2025, I called to get an updated with only an offer to spend more money on another maintenance plan with no mention of the $12,137.00 I spent for no reason.

It appears this company has a total disregard for it's customer base of elderly citizens, Veterans and myself as a Retired Law Enforcement Officer. As I am under advisement It appears a legal recourse is in order and hopefully no one else is victimized with this type of unprofessional behavior.

Jason was great! Very good knowledgeable, explained everything, and answered all my questions.

The young technicians able to take my service.. very repectable

Very professional and ethical experience. I particularly loved how the salesman had been employed for many years. Not only did he share the code requirements, the most efficient route for our building size, he also offered a maintenance service plan that will be cost effective and provide longevity. We needed a company that we could trust. We plan to be a loyal customer of Mid-Florida.

Quick response and explained as he serviced my AC unit. I highly recommend Chris.

My family has been relying in Mid-FL for about 15+ yrs at this point, for our HVAC needs. They have always been great at keeping the unit in good working order. Often we have the same technician come out. New (to me) tech came today, Chris Clubb went out of his way to do all the maintenance work and I'm pretty sure he even swept up some pet hair that was in the hallway before he got here. This is Florida don't play around with the AC or you'll regret it.

Mari is an excellent tech and very knowledgeable and friendly

Jason Sr. was wonderful and very knowledgeable. Company is very easy to deal with and quick with coming out for a problem. I changed companies because of the great experience.

Thorough and professional.

Chris Clubb was very detailed and professional . The company has always been fair and caring and quick to respond.

Problems with A/C. Called Mid-Fla and they responded quickly. We’ve been using Mid-Fla 23 years. Mari White arrived and immediately knew by the sound the likely problem. After a thorough check of the system, he gave me a full and understandable diagnosis.

Good man. New what he was doing.
AC purchased July 21. 2022
April 4. 2025. It's now a few months latter. AC went out on Tues 04/02/2024. They came Test. & said no can fix. Needs 2nd tech. No one came Thurs. I called 8 am on Friday. They my be here this afternoon @ 3pm. I remember how good Comfort Experts were. WAITING

Have used Mid-Florida for my maintenance, system and service needs for over 13 years now. Always treated with respect, professional technicians and responsive office staff when needed. Logan, Josh and Chris C (outstanding field technician) have been very helpful in replacing my entire system recently.

Technician Chris Club was very thorough for service call and recommended several options to protect the unit. Extremely professional👍👍 and efficient. He needs a raise👍👍

Mari was very professional and knowledgeable he answered all of my questions and ordered the required parts needed ...thank you Mari for your help today

Mid Florida has always provided great service for all my needs.

Prompt, knowledgeable, thoughtful, service. Took the time to fully answer all our questions. We will definitely use Mid Florida Heating and Air again!

I just had my entire system replaced by these people, they had a long day and got here at 4 pm, Josh and two helpers, they did an absolutely fantastic job in a Lillie under 2.5 hours. No cut corners all very professional and will absolutely recommend Josh

Anthony and Charlie have saved the day. After dealing with unexperienced HVAC workers for multiple companies they were the only ones who really knew what they’re talking about and that truly care. I really appreciate both of them.

Chris just finished with my routine 6 month service on my AC Unit..He did a outstanding Job and explained every step and answered all my Questions.Thank You !

Luke was awesome. He was on time, friendly and very thorough. He explained everything he did any why. Excellant job! Give that man a raise!:)

Excellent service. I will definitely recommend Mid-Florida Heating & Air to others. The price was great aslo.

Very pleased with the service would recommend

Maintenance done quickly by polite and respectful guys.

Mari was on time, professional and completed all work requested.

I would like to take a minute to praise the people at Mid-Florida for going the extra mile fixing the Carrier Split Air unit they installed two years ago. The model was newly released at that time and proved subpar during the two years it ran. When it quit this last time the people at Mid Florida service went to bat for me with Carrier and had a completely new wall unit of an improved model sent and installed. All at no charge as they had determined the unit had not met specifications promised. I can’t thank them enough for not only standing behind their service promise but going beyond and seeing that Carrier stood behind their product as well. Thank you Mid Florida Service Department, it is rare to see this amount of customer care these days.

It was such a pleasure having Michael has the Service Rep. for my A/C unit. He is very knowledgeable. I was very impressed by his patience as he walked me through how to operate the Thermostat.