Very pleasant. Kept us informed. John did a great job

Mid-Florida Heating & Air is the best HVAC company here in central Florida! They provide excellent customer services and their service techs work diligently around the clock! Andrew & Jared Wilhelm are our service guys their experienced, very informative and show up ready each call. We trust these guys and they rock every time whether it’s a service call or routine maintenance! Thanks always Mid Florida & Team!

Dustin was tired when he arrived at the end of the day (9 pm), but he carefully diagnosed the problem with the defrost board and then bypassed the faulty circuit until the new board could arrive. He restored AC service before he left. First rate service from a skilled professional.

I have to say... WTH happened to real communication??? At least with an answering service, they could covey your dire of emergency! My father is recently widowed; 5 months ago, a veteran of 33 years and a senior citizen, amongst other health conditions.
They sent a technician out yesterday, 7/17/2025 who apparently they just hired that has no knowledge of making repairs. NO OFFENSE TO HIM BY ANY MAEANS! Definitely not his fault. In actuality, he was very professional and informed my father he did not know how to make the repair.
Another SCHEDULED APPOINTMENT WAS MADE theough the company where a tike was arranged for an experienced tech to evaluate and diagnose the issue with the A/C unit. An appointment was made that same day the inexperienced tech was there for the following day, Friday, January 18. No worries, NORMAL BUSINESS hours for he would wait around in the FL HUMIDITY AND HEAT and they were a " NO SHOW"! My father called, asking for an update. Can you believe they informed him the technician was more than a 2 hour drive away??? After there was a no show at the given time given, he's resorted for finding windows A/C units from acquaintances afar. Remember, he's a widowed, senior citizen veteran. I'm calling him at this time to obtain a SITREP from him. My apologies, I'm at veteran as well, USMC. I'm being told they were a no show and he's attempted to make contact with them and only able to contact their answering service. After the brief conversation and update, I informed him I would place a call into them.
Oh... I call and immediately realize on the other end of the phone is "AI"!!!! I made many attempts trying to bring my point across how important it was my father was taken care of in this matter, regardless, everything was an automated response. I informed the "AI" i was notifying "BBB" & the attorney general's office about filing a complaint in their negligence and disregard to a veteran, widowed senior citizen on a VERY fixed income, now! No feelings whatsoever and i was told they would deliver the message.
Two plus hous later, I haven't received a message, email, or phone call back from them. That also includes my father not hearing back from them.
In light, I would HIGHLY suggest anyone and everyone to steer away from this company for they could CARE LESS about CUSTOMER SATISFACTION AND APPRECIATION!
PROVE US WRONG, I'd be happy to make a REVISION to this evaluation!

Had a technician come out to do a simple maintenance on my bosh system and was unsure about the quality of work when our system went from 76 before maintenance to a humid sticky 84 after he left. After a quick call they sent out Logan and Andrew to assess the issue, they were diligent and knowledgeable while also highly skilled and determined to get to the bottom of it , long story short who knew that a factory reset on the thermostat should not be reset by untrained people such as myself, totally my fault . Thank you guys !!! Customer service was exceptional by these fellas and looking forward to having these guys doing my service for years to come. People you can trust.

A perfect 👌 company for us. Great communication. Knowledgeable tech.

Josh C. Did a great job! Thanks Josh.

Great job of doing my bi-annual service. James did a excellent job. Very professional and explained everything he did and why. I would like for James to be my permanent technician. Thanks Garry Kirby

Stephen did an excellent job we are very pleased. Thank you for your very quick response. Thanks Garry Kirby

Fast, friendly, & efficient service! I have experienced great service from Mid-Florida Heating & Air.

Andrew was the best! I really appreciated his professionalism and expertise.

David Holder was exceptional today with the maintenance of our 2.5 year old Goodman AC. He checked and cleaned the system and advised us of an out of spec reading that will be addressed at a future visit (needs a part to be ordered). Very pleased with his professionalism and knowledge.

Andrew was absolutely wonderful during our service today. He was very informative and took his time to insure we understood everything. He made recommendations and explained options.

Problems with A/C. Called Mid-Fla and they responded quickly. We’ve been using Mid-Fla 23 years. Mari White arrived and immediately knew by the sound the likely problem. After a thorough check of the system, he gave me a full and understandable diagnosis.

Update: The following day, Wesley Hart (Sales) scheduled an appt with us to discuss options of replacing the compressor or purchasing all new equipment. We decided to go with all new. Zero % financing a super big plus. The following day, Bobbie Reburn and Matthew Still arrived to remove the old and install the new. Complications arose but Robbie worked diligently to resolve all the issues. New unit worked great until 2 days ago. Called Mid-Fla and within 6 hrs, Shane Nase arrived and discovered problems with voltage regulator, and soon had the unit working again. Great response from everyone, and super great workmanship and knowledge from everyone!!!

Josh C was pleasant, professional and very knowledgeable! I was super impressed with him and the company’s overall vision

John was pleasant and knowledgeable and provided valuable tips and insight to help keep my system running efficiently and extending its life. Thank you, John!

Josh C. Was amazing! He helped us and my mom whose AC went out two weeks after ours. Amazing knowledge and customer service!

Josh C was an awesome technician!!! He explained everything in layman's term so I could understand. I'll definitely request Josh C again!!!

Andrew W was my technician today he's definitely a 5 STAR . A perfect technician, a wonderful person. I would like him to come for next maintenance in the winter time.

Highly recommended

Luis came out on the 4th and provided great customers service , very knowledgeable and friendly.

Always a pleasure when Josh comes to our home…look forward to seeing him.

So this young man comes out to our house, pouring down rain. I never seen anyone so due diligent on doing their job. This guy stayed on it. At the end of the day. It was our blower fan that went bad. Now what makes this investing, my blower fan comes with a ECM board which makes it a little pricey. I was expecting a quote for around 1,400.00 or better. So when he quoted me under a thousand out the door. I was a happy camper. Thank you David, for your time on this matter and thank you Jesus for providing for us!!

Jared was on time, friendly and efficient. The price was fair.

Shane's expertise is a cut-above. He gave freely if his time adjusting, cleaning and checking everything! I rarely feel confident with different providers in and out of my home, but not with Shane. He is meticuliously particular in his work and leaves nothing to chance. Mid-Florida Heating and Air is lucky to have such a dedicated, experienced worker! My air 8s back on and I will sleep with confidence
Who could ask for more??

Chris was awesome!

Service was for my mother Angie Hargrove. Mid Fla Heating and Air has always been prompt, easy to work with and has always had professional and friendly service out in the field. Thank you Mid-Fla Heating and Air.